Frequently Asked Questions

The ICONS are unique and special personalities that represent their web communities. Creativity is in their hands and together, we aim to provide each of them with the products that they have always desired, at affordable prices and without compromising the authentic MADE IN ITALY quality. Thanks to the unstoppable creative force of the ICONS, who are always in line with the trends of the moment, every week more innovative limited-edition products will become available.

All products are designed and studied by the ICONS, from the choice of packaging, to the colors and formula. Each ICON creates collections totally devised by them, which are the result of their creativity and experience.

CosMyFy cosmetics are 100% made in Italy. The CosMyFy family takes advantage of the experience of one of the market leaders for the development of its products, choosing to favor natural ingredients that result in premium quality products.

The ultimate goal is to always guarantee maximum performance with the least impact on the environment, while enhancing the wellbeing of your skin. All CosMyFy products are designed to keep the formula as natural as possible.

We accept Visa, MasterCard, Discover, American Express, JCB and PayPal.

If you want to complete the order, we suggest trying again, following this procedure:

First, verify that the amount was not debited from your personal account.

Check that the credit card used is valid or that the credit is positive and sufficient to cover the costs of the purchase and any shipping costs.

Check that the data entered is correct. Please verify that the billing information you have entered is the same as the information your bank has on file. If you enter billing information that varies from what your bank has on file, then your order may not go through.

Contact customer service if the problem persists.

Please note that our customer service team is unable to make any changes to your order once it is processing.

When the order is successfully completed, you will receive a confirmation email at the email address given during checkout or registration.

You can take advantage of your promo code during checkout, please be aware that promo codes are not valid after the expiration date.

Promo codes might be case sensitive and cannot be combined with any other offer.

To deliver our cosmetics directly to your place, we currently ship with FedEx Home delivery and USPS Priority Mail.

Any order over $39 within the contiguous US will receive free shipping, Cosmyfy reserves the right to use the courier at its will and to change its shipping policies at any time.

For orders below $39 shipping costs will be calculated during the checkout process if applicable.

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days in the contiguous US. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information.

FedEx Home Delivery for residential delivery service includes tracking and delivery in 1–5 business days within the contiguous U.S., 3−7 business days to Alaska and Hawaii.

USPS Priority Mail service includes tracking and delivery in 1-3 business days, please note that shipping time is based on destination. Shipping is available also to Alaska and Hawaii.

you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Please refer to Return & Refund policy on our website to know more.